Terms of service

1. Overview

Welcome to SONYXO.
The terms “we”, “us” and “our” refer to SONYXO, operated by Swiss Onyx Trading L.L.C.

SONYXO operates this website and online store, including all related information, content, features, products, and services (collectively, the “Services”) to provide you with a curated shopping experience. Our store is hosted on Shopify, which provides the e-commerce platform that allows us to sell our products and services to you.

By accessing or using our Services, you agree to be bound by these Terms of Service and our Privacy Policy.
If you do not agree, you must not access or use our Services.

2. Eligibility & Account Responsibility

By using our Services, you confirm that:

You are at least the legal age of majority in your country of residence
Any information you provide is accurate, current, and complete

You are responsible for maintaining the confidentiality of your account credentials and for all activities conducted under your account. Accounts may not be transferred, sold, or assigned to another party.

3. Products & Product Information

We strive to display our products as accurately as possible. However:

Product colors or appearance may vary depending on device settings
Images are for illustrative purposes only

We do not guarantee that a product will meet individual expectations beyond statutory warranty rights.

We reserve the right to modify, limit, or discontinue products at any time without notice.

4. Orders & Contract Formation

Placing an order constitutes an offer to purchase.
A binding contract is formed only after we confirm acceptance of your order and receive payment.

We reserve the right to refuse or cancel orders for reasons including, but not limited to, availability, pricing errors, or suspected misuse.

Cancellations after order confirmation cannot be guaranteed.

Returns and refunds are governed exclusively by our Refund Policy.

5. Prices & Payment

All prices shown are those applicable at the time of purchase.

Unless stated otherwise, prices do not include:

Shipping costs
Customs duties or import taxes

You agree to provide valid and authorized payment information and authorize us to charge the applicable amount.

6. Shipping & Delivery

Shipping times are estimates only and not guaranteed.

We are not responsible for delays caused by:

Shipping carriers
Customs clearance
Events beyond our reasonable control

Risk of loss passes to you upon handover of the goods to the carrier.

Full details are available in our Shipping Policy.

7. Intellectual Property

All content on this website, including text, images, logos, graphics, videos, and designs, is the property of SONYXO or its licensors and is protected by intellectual property laws.

You may use the Services for personal, non-commercial purposes only.
Unauthorized use, reproduction, or distribution is prohibited.

8. Third-Party Tools & Links

We may provide access to third-party tools or links.
These are provided “as is” and we are not responsible for their content, functionality, or policies.

Your use of third-party services is at your own risk.

9. Relationship with Shopify

SONYXO is powered by Shopify.
All purchases are made directly with SONYXO, not Shopify.

You acknowledge that Shopify bears no responsibility for transactions, products, or disputes related to your purchases.

10. Privacy

Your personal data is processed in accordance with our Privacy Policy and Shopify’s Privacy Policy.

By using our Services, you consent to such processing.

11. User Feedback

Any feedback, reviews, or suggestions you submit may be used by us without restriction or compensation.

You confirm that you own the rights to your feedback and that it does not violate third-party rights.

12. Errors & Corrections

We reserve the right to correct errors, inaccuracies, or omissions at any time, including after an order has been submitted.

13. Prohibited Use

You agree not to misuse the Services, including but not limited to unlawful activity, fraud, harassment, infringement of intellectual property, or interference with website security.

14. Termination

We may suspend or terminate access to the Services at any time if these Terms are violated.

15. Disclaimer of Warranties

Services and products are provided “as is” and “as available”, except where mandatory consumer protection laws apply.

16. Limitation of Liability

To the maximum extent permitted by law, SONYXO shall not be liable for indirect or consequential damages.

This does not affect statutory consumer rights.

17. Governing Law

These Terms are governed by the laws of the United Arab Emirates, without prejudice to mandatory consumer protections applicable in your country of residence.