Refund policy

Refund & Return Policy – SONYXO

Returns & Refunds

We offer a 30-day voluntary return policy, meaning you have 30 days from the date you receive your item to request a return.

Return Eligibility

To be eligible for a return, the item must:

Be unused, unworn, and in the same condition as received
Be returned in its original packaging
Include all original tags and accessories
Be accompanied by proof of purchase (order confirmation or receipt)

How to Start a Return

To initiate a return, please contact us at:
📧 support@sonyxo.com

Once your return request is approved, you will receive:

Return instructions
A return shipping label (if applicable)

⚠️ Returns sent without prior authorization will not be accepted.

Return Address:
📍 EU-Warehouse: Swiss Onyx Trading L.L.C. | Ochsenmattstrasse 1 | 79618 Rheinfelden | Germany

Damaged or Incorrect Items

Please inspect your order immediately upon delivery.
If you receive a defective, damaged, or incorrect item, contact us within 48 hours of delivery so we can resolve the issue promptly.

Non-Returnable Items

The following items cannot be returned:

Personal care & beauty products (for hygiene reasons)
Custom-made or personalized items
Perishable goods (e.g. food, plants)
Hazardous materials, flammable liquids, or gases
Gift cards
Sale or clearance items

If you are unsure whether your item qualifies, please contact us before returning it.

Exchanges

We do not offer direct exchanges.
To receive a different item, please return the original product and place a new order once the return has been approved.

European Union – Right of Withdrawal (14 Days)

If your order is shipped to an address within the European Union, you have the statutory right to withdraw from your purchase within 14 days of receiving the goods, without providing any reason.

To exercise your right of withdrawal: