Shipping policy

Shipping & Fulfillment

All in-stock items from SONYXO are shipped directly from our warehouse located at:
79618 Rheinfelden, Germany (EU).

In rare cases (e.g. limited or specially marked products), items may be shipped directly from the manufacturer or a fulfillment partner. Any such information will be clearly stated on the product page.

Shipping Destinations

We ship worldwide, including:

  • Europe
  • North America
  • Middle East
  • Asia

If your country is not available at checkout, please contact us at
support@sonyxo.com

Order Processing Time

  • In-stock items: dispatched within 1 business day after payment confirmation
  • Processing times exclude weekends and public holidays

Estimated Delivery Times

Delivery times depend on the destination country:

  • Europe: approx. 1–3 business days
  • UK & Switzerland: approx. 3–6 business days
  • North America: approx. 7–14 business days
  • Middle East: approx. 7–15 business days
  • Asia & Rest of the World: approx. 10–20 business days

Please note: These are estimated delivery times and may be affected by customs clearance, weather conditions, local courier delays, or other factors beyond our control.

Tracking Information

Once your order has been shipped, you will receive a confirmation email including tracking details (where available).

Orders containing multiple items may be shipped in separate packages.

Customs, Duties & Taxes

  • EU shipments: no customs duties apply
  • Non-EU shipments: customs duties, import taxes, or fees may apply

These charges are the responsibility of the buyer.
SONYXO is not responsible for customs delays or additional fees imposed by local authorities.

Delayed or Lost Orders

If your order is significantly delayed or marked as delivered but not received, please contact us at
support@sonyxo.com

We will assist you in resolving the issue with the shipping carrier.

Address Accuracy

Please ensure that all shipping details are entered correctly at checkout.
SONYXO cannot be held responsible for delivery issues caused by incorrect or incomplete address information.